Arriving at Puerto Rico: What to Expect

1. Airport

The Transportation Security Administration (TSA) manages all the security checkpoints within the airport, and Customs and Border Patrol (CBP) has improved its programs to facilitate the entrance of international travelers.

Domestic Flights
Travelers visiting Puerto Rico from the U.S. arrive at the lower level of the airport and must walk a few steps toward Terminal A or B to claim their baggage. Passengers then exit to the airport’s public area to catch a ride to their destination.

Car rentals
If you’re looking to travel the Island on your own vehicle, at the airport, you will find around 14 different car rental companies that can accommodate the specific need and purpose of your visit. This arrangement can be made before your visit or upon arrival.

Taxis and public buses
Taxis can be found when exiting the airport through Terminal B and C. Its main station is in Terminal A on the Arrivals Level. The airport has taxi dispatchers that advise the passengers about the costs of their trips. The Metropolitan Bus Authority buses are located in Terminals A and D at the Departure Level.

Rideshares like Uber can pick you up at the designated area on the ground floor of Terminals A and B.


2. Things to Know: On the Island

New Covid protocol updates for on-Island operations as of March 10th include: As of August 1st, both indoor and outdoor events with over 1,000 attendees require attendees to provide updated proof of vaccination, inclusive of the primary series of one or two doses, as well as the corresponding boosters.

Mask Usage
Masks are highly recommended on all public transportation, including all ferries operating to and from Vieques and Culebra. Masks are no longer mandatory on the Island except events hosting over 1,000 attendees. However, they are recommended in situations where vaccination status cannot be guaranteed.

Public beaches, natural reserves, and marinas are open, following social distancing recommendations. Visitors should connect with tour operators directly for additional information about operation status and specific protocols.

Guests do not need to present proof of vaccination or a negative test result upon arrival to hotels, paradores, guesthouses, and short-term rentals across the Island; however, individual properties reserve the right to implement any specific measures. Visitors should connect with their lodging property directly for additional information about operation status and specific protocols.

Guests of dining establishments do not need to provide proof of vaccination or a negative test. Establishments are operating at full capacity.

Businesses & Other Establishments
Masks are not mandatory in private and public spaces, with the exception of events hosting over 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. Establishments reserve the right to require masks for patrons and employees.


3. What to expect at the Caribe Hilton (conference venue)

Charges and fees for guests staying at the hotel
Daily Resort Charge will be added to the room rate and includes: Internet access; Fitness Center and tennis court access; exclusive beach access with chairs and umbrellas; piña colada tasting; daily recreational amenities, activities, and tours; 20% off select spa services and other discounts; local/toll-free calls.

Dress Code
During the day, Caribe Hilton encourages casual, comfortable, and appropriate resort attire. In the lobby and restaurants, shirts or a cover-up are required, and bare feet are not permitted. The resort reserves the right to refuse admission.

The Hotel facilities are 100% non-smoking.

Pet Policy
Pets are not allowed on the resort. Caribe Hilton is able to welcome guests and their service animals as outlined in Title II and Title III of the Americans with Disabilities Act. This is defined as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

There is security, and the hotel policy is to check the bags of ALL guests when accessing the pool and beachside.


4. Things to Know: Leaving the Island

Testing Upon Return to Mainland
Puerto Rico is a U.S. territory and excluded from the CDC requirement to provide a negative COVID-19 test result to return to the mainland United States. Quarantine mandates, recommendations, and entry requirements may vary by state. A continuous assessment of the situation in Puerto Rico and in the United States influences Island-wide orders that prioritize the health and safety of residents and visitors.